Milu Terms of Service
Effective date: November 6, 2024
We encourage you to read this document to understand the terms and conditions that apply to you when you use our websites, products, or services.
THIS PARAGRAPH CONTAINS IMPORTANT NOTICES. PLEASE READ IT CAREFULLY. THE “DISPUTE RESOLUTION AND ARBITRATION SECTION” OF THIS DOCUMENT CONTAINS AN ARBITRATION PROVISION THAT REQUIRES ARBITRATION ON AN INDIVIDUAL BASIS AND LIMITS THE TIME PERIOD AND MANNER IN WHICH YOU CAN SEEK RELIEF FROM US. WE ALSO DISCLAIM WARRANTIES AND LIMIT OUR LIABILITY TO YOU IN THE “DISCLAIMERS” AND “LIMITATIONS OF LIABILITY”SECTIONS OF THIS DOCUMENT.
THE SERVICES ARENOT INTENDED FOR USE IN AN EMERGENCY. Dial 911 if you are in a life-threatening situation or need emergency medical attention. General health information that may be contained on one of our Sites is not a substitute for professional health care.
Milu Terms of Service
Welcome and thank you for visiting Milu!
These Terms of Service (these “Terms”) apply to the Milu Health, Inc. (“Milu Health”, “Milu”, “Company”, “we”, “us”, or “our”) website located at miluhealth.com and other websites, web applications, and mobile applications which link to or otherwise reference these Terms of Service (collectively, the “”Services”). Users of the Services are referred below as “Users”, “Members”, “you”, “your”, or “yours”.
Please read these Terms carefully before using any of the Services. YOU UNDERSTAND THAT BY CLICKING “Let’s Get Started,” “I ACCEPT”, “I AGREE”, OR SIMILAR TERM, OR BY ACCESSING OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ,UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY AND COMPLY WITH THESE TERMS. IF YOU DO NOT OR CANNOT AGREE WITH ANY PART OF THESE TERMS, YOU ARE NOT PERMITTED TO USE THE SERVICES.
The Services are intended for use by individuals who are 18 years of age or older. By agreeing to these Terms or accessing or using the Services, you represent and warrant that you are at least 18 years old. If you are not at least 18 years old, you are not permitted to use the Services.
Updates to the Services and these Terms
The Services are owned and operated by Milu. Our Services are continually under development and changes to the Services may be made at any time. We reserve the right to revise or remove any part of these Terms in our sole discretion at any time and without prior notice to you, except where legally required. Thus, you should visit this page periodically for changes. Any changes to these Terms are effective upon posting to the Services, unless otherwise specified. If you disagree with these Terms, your sole remedy is to discontinue your use of the Services. Your continued use after a change has been posted constitutes your acceptance of the changes.
Registration and User Accounts
You are not obligated to register with Milu in order to access our websites. However, in order to access Services, you must create an account (“Account”) by entering your name and certain other information requested by Milu.
You agree that all information you provide to us, including during registration and in any information you upload to the Services, will at all times be true, accurate, current, and complete. You may not transfer or share your Account with anyone, or create more than one Account. You may not use anyone else’s account at anytime.
You are responsible for maintaining the confidentiality of your username and password or other access credentials and for all activities that occur under your Account. You also agree to promptly notify us of any unauthorized use of your account or any other breach of security that you become aware of involving or relating to the Services by contacting us using the below contact information. We reserve the right to take any and all action regarding the security of the Services and your Account. In addition, you agree to exit from your Account at the end of each session.
In no event and under no circumstances shall we be held liable to you for any liabilities or damages resulting from or arising out of your use of the Services or your release of your access credentials to a third party.
Health Services & Information
Milu does not engage in the practice of medicine. We facilitate online medication review services enabling Members to report their health history and share their healthcare information and engage independent healthcare professionals to obtain healthcare services (“Medication Review Services”). Medication Review Services are provided by independent licensed providers in the United States (“Providers”) using asynchronous and synchronous technologies via our Services. Such Providers are not employed by us and are solely responsible for the quality and appropriateness of the care and advice they render to you. Neither we nor Providers are insurance providers.
You authorize your health care providers to disclose health information about you to Milu and our pharmacists, other Providers and care team to help you with your medications.
Our Services also enable Members to connect their electronic health records and potentially find ways to save money on their healthcare costs or get access to care. Any healthcare or medical services that Members decide to engage with (“Clinical Services”),based on or not based on tips provided by Milu, are at the Member’s sole discretion and will be done with independent health professionals. Such professionals are not employed by us, and they are solely responsible for the quality and appropriateness of the care and advice they render to you. Milu does not interfere with the practice of medicine or any other licensed profession by healthcare professionals, each of whom is responsible for his or her services and compliance with the requirements applicable to his or her profession and license. Neither Milu nor any third parties who promote the Services or provide you with a link to the Services shall be liable for any professional advice you obtain from a healthcare professional via the Services or identified using the Services.
Milu does not guarantee that providers we list, recommend or notify you about are in-network with your health plan at all times. Please call the provider prior to scheduling an appointment to verify that the provider continues to be part of the network.
The personal information we receive or obtain through your use Services we provide on behalf of your health plan (or another service provider of your health plan) is Protected Health Information (“PHI”) protected by the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“HIPAA”) and our agreements with your health plan (or one of your health plan’s service providers) and Providers. Our collection, creation, maintenance, use and disclosure of PHI will be in accordance with such agreements and your health plan’s Notice of Privacy Practices. References in these terms to HIPAA, PHI, and related terms are provided for informational purposes. For official notices concerning, or for more information or questions about, the use and disclosure of your PHI, please refer to your health plan’s Notice of Privacy Practices, where and as applicable.
Non-Clinical Services
Milu provides Services that do not involve direct clinical care, such as savings opportunities and benefits matching recommendations (“Non-clinical Services”). Those Services give physicians and their patients access to additional information which they may or may not choose to utilize in planning medical care. The Non-clinical Services are not a substitute for primary care and no physician-patient relationship is created by use of the Non-clinical Services.
Non-clinical Services are also limited. In some cases the online nature of the Non-clinical Service will make it difficult to verify a diagnosis (particularly with conditions that rely heavily on direct physician-patient interaction for accurate diagnosis).In those cases, the Non-clinical Service will focus on the assessment or recommendation of treatment options. The decision to focus on diagnosis, treatment recommendation(s), or both rests solely with you and your treating physician.
Non-clinical Services differ from the diagnostic services typically provided by a physician. The professionals providing Non-Clinical Services will not have the benefit of information that would be obtained by examining you in person and observing your physical condition. Therefore, the professional providing Non-Clinical Services may not be aware of facts or information that would affect their opinion of your diagnosis. To reduce the risk to you of this limitation, the Company strongly encourages you to discuss the information gained from the Non-Clinical Services with your treating physician.
By deciding to engage the Non-clinical Services, you acknowledge and agree that you are aware of the limitations discussed in this section, and agree to assume the risk of these limitations. Furthermore, you agree and accept that: (i) the information you will receive from the Non-clinical Services is limited and provisional; (ii) the Non-clinical Services are not intended to replace a full medical evaluation or a visit with a physician or other treating health care provider; (iii) the professionals providing Non-clinical Services do not have important information that is usually obtained through a physical examination; and (iv) the absence of a physical examination may affect the professional’s ability to fully understand your condition, disease or injury.
You are prohibited from using the Non-clinical Services in connection with any legal dispute, including but not limited to litigation, arbitration, claim for disability benefits, claim for worker’s compensation and/or malpractice claims.
Privacy & Communications
Privacy
Please see Milu’s Privacy Policy for additional information about how we use and disclose personal information. For more information or questions about the collection, creation, maintenance, use and disclosure of PHI, please refer to your health plan’s Notice of Privacy Practices.
Communications
You agree that we may send you communications from time to time, including (1) by email, using the address that you provided to us during registration or the email address provided to us by your employer or health plan, (2) by phone call or text message, using the phone number that you provided to us during registration or the phone number provided to us by your employer or health plan, (3) push notifications on your tablet or mobile device, (4) by posting communications on the Sites, or (5) by mail (collectively, “Communications”). These Communications are considered part of the Services and your account, and include appointment reminders, service announcements, savings opportunities, benefits recommendations, administrative messages and other communications about the Services. The delivery of any Communication from us is effective when sent by us, regardless of whether you read the Communication. You can withdraw your consent to receive Communications by deactivating your Account, or as otherwise specified in these Terms or on the Services.
By providing your telephone number to us or our affiliates, you: (i) expressly consent to receive text messages and phone calls, including those placed using any automatic telephone dialing system or other automated system for placing calls or sending texts r that use an artificial or pre-recorded voice, from or on behalf of us or any of our affiliates at the telephone number you provide. The number of SMS text messages we send as Communications will depend on the frequency of your use of the Services. Our SMS Communications program may not be available on all wireless carriers. Standard carrier message and data rates apply.
You can stop receiving text messages from us at any time by texting “STOP” to the number from which you receive the text messages. Alternatively, if you are registered, you may contact support. You agree that if you request to opt out from future text messages, we may send you a one-time opt-out confirmation text message. After this, you will no longer receive text messages from us.
For support, you can text HELP in response to text message. We will reply with instructions on how to receive text messages as well as how to unsubscribe from text messages.
You acknowledge that text messages and emails may be unencrypted and there is a risk that such messages and emails will be intercepted because they travel over networks that we do not control. As such, we cannot guarantee the security or confidentiality of messages sent by text messages or email. By providing us with your cellphone number and/or email address, you agree that we may communicate with you by text message and/or email, and these communications may include personal health information, despite these risks.
You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing, and you consent and agree that your use of your finger, a keypad, mouse, or other device to select an item, button, icon, or similar act while using the Services, or in accessing or making any transactions regarding any agreement, acknowledgment, consent, terms, disclosures, or conditions, constitutes your signature, acceptance, and agreement as if actually signed by you in writing. You should maintain copies of electronic communications from us by printing a paper copy, saving an electronic copy, or both. Further, you agree that no certification authority or other third-party verification is necessary to establish the validity of your electronic signature, and that the lack of such certification or third-party verification will not affect the enforceability of your signature or any resulting contract between you and us.
Termination
You may deactivate your Account and end your registration at any time, for any reason by sending an email to support@miluhealth.com. Milu may suspend or terminate your use of the Services, your Account and/or registration for any reason at any time. Subject to applicable law, we reserve the right to maintain, delete or destroy all communications and materials posted or uploaded to the Services. Upon any such termination, you must destroy all Materials obtained from the Services and all copies thereof. The provisions of these Terms concerning security, prohibited activities, copyrights, trademarks, disclaimer, limitation of liability, indemnity and jurisdictional issues, and any other term or provision that by its nature should survive termination, shall survive any such termination. You agree that if your use of the Services is terminated by Milu, you will not attempt to use the Services under any name, real or assumed, and further agree that if you violate this restriction after being terminated, you will indemnify and hold us harmless from any and all liability that we may incur as a result. After such termination, we will have no further obligation to provide the Services, except to the extent we are obligated to provide you access to your health records or healthcare professionals are required to provide you with continuing care under their applicable legal, ethical and professional obligations to you.
Security & Acceptable Use
Security
You must exercise caution, good sense and sound judgment in using the Services. You are prohibited from violating, or attempting to violate, the security of the Services. Any such violations may result in criminal and/or civil penalties against you. We may investigate any alleged or suspected violations and if a criminal violation is suspected, we will cooperate with law enforcement agencies in their investigations.
Acceptable Use
In your use of our Services, you agree not to:
● Send or otherwise transmit to or through our Services any unlawful, infringing, harmful, harassing, defamatory, threatening, hateful or otherwise objectionable material of any kind, any material that can cause harm or delay to the Services or computers of any kind, and any unsolicited advertising, solicitation or promotional materials;
● Misrepresent your identity or affiliation in any way;
● Restrict or inhibit any person from using the Services, disclose personal information obtained from the Services or collect information about users of the Services;
● Reverse engineer, disassemble or decompile any section or technology on the Services, or attempt to do any of the foregoing;
● Gain unauthorized access to the Services, to other users’ accounts, names, personally identifiable information or other information, or to other computers or websites connected or linked to the Services;
● Launch or use any automated system, including without limitation, “robots,” “spiders,” or “offline readers,” that access the Services in a manner that sends more request messages to our servers in a given period of time than a human can reasonably produce in the same period by using a conventional web browser;
● Send or otherwise transmit to or through the Services chain letters, unsolicited messages, so-called “spamming” or “phishing” messages, or messages marketing or advertising goods and services;
● Post, transmit or otherwise make available any virus, worm, spyware or any other computer code, file or program that may or is intended to damage or hijack the operation of any hardware, software or telecommunications equipment;
● Violate any applicable laws or regulations or these Terms;
● Use abusive, harassing or threatening language or make abusive, harassing, bullying or threatening communications toward any staff member, any physician, or any other user of the Services;
● Create a hostile environment for any staff member, any physician, or any other user of the Services based on such person’s race, age, national origin, disability, gender or reassignment thereof, religion or belief, sex, sexual orientation, marriage/partnership status, or pregnancy/maternity.
● Alter or modify any part of the materials or Services; or
● Assist or permit any persons in engaging in any of the activities described above.
Any of the foregoing may result in actions including but not limited to termination of your access to the Services.
Our Intellectual Property Rights
You acknowledge and agree that the Services and all content included on or with the Services, including without limitation, any text, software, graphics, photos, sounds, music, videos, audiovisual combinations, patents, interactive features, any trademarks, service marks and logos contained therein and any other materials you may view on, access through, or contribute to the Services (collectively “Materials”) are owned by or licensed to Milu, subject to copyright, trademark and other intellectual property rights under United States and foreign laws and international conventions. These Terms permit you to use the Services for your personal, non-commercial use only.
You may not copy, reproduce, republish, upload, post, transmit, or distribute any Materials in any way without written permission of the rights owner. Modification of any Materials or use of any Materials for any other purpose is a violation of the copyrights and other proprietary rights of Milu, or of other entities or persons where so indicated, unless Milu or the owner has provided said Material for such express purpose. Permission for all other uses of Materials contained herein, including reproducing and distributing multiple copies or using Materials on any other website or networked computer or linking to any secured or private page at the Services, must be obtained from Milu or the appropriate rights owner in advance; otherwise, such use is prohibited. Requests for such authorization from Milu should be submitted via an email tolegal@miluhealth.com.
All design rights, databases and compilation and other intellectual property rights associated with the Services, in each case whether registered or unregistered, and related goodwill, are proprietary to Milu.
Third-Party Links and Interactions
Our Services may contain links to third-party websites or services. These links are for convenience only. If you use these links, you will leave the Services. Certain of these linked websites may make use of Milu’s proprietary intellectual property rights (such as copyrights, trademarks, service marks, logos and trade names) under license from us. We are not responsible for the availability or content of these other websites or for any viruses or other damaging elements encountered in linking to a third-party website. In addition, providing links to these websites should not be interpreted as endorsement or approval by us of the organizations sponsoring such third-party websites or their products or services.
Your interactions with third-party entities or individuals found on or through the Services, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such entities or individuals. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any third party. You are solely responsible for, and will exercise caution, discretion, common sense and judgment in, using the Services and disclosing personal information.
These Terms do not apply to any third-party websites or services, and we encourage you to read the terms and conditions or other legal agreements provided by the operator of the third-party website or service.
You agree that Milu shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. If there is a dispute between you and any third party, you understand and agree that we are under no obligation to become involved.
Jurisdictional Issues
Our Services are controlled and operated by Milu from our offices within New York, United States of America. Those who choose to access the Services from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Access to the Services from jurisdictions where the contents of the Services are illegal or penalized is prohibited.
Disclaimer
The Services and Materials are provided “as is” and without warranties of any kind. To the fullest extent permissible pursuant to applicable law, Milu, its affiliates, and its and their directors, officers, employees, agents and contractors (“Milu Parties”) disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the Services or Materials will be uninterrupted or error-free, that defects will be corrected or that the Services or the server that makes it available are free of viruses or other harmful components. We do not make any representations or warranties regarding the use or the results of the use of the Services or Materials in terms of their correctness, accuracy, reliability or otherwise. Applicable law may not allow the exclusion of implied warranties in certain situations, so the above exclusion may not apply to you.
Limitation of Liability
To the maximum extent permitted under applicable statute, regulation or other law, under no circumstances, including, but not limited to, negligence, shall the Milu Parties, any Provider or your payer / employer / healthcare group sponsor / health plan be liable for any compensatory, punitive, special, consequential or other category of indirect damages that result from the use of, or the inability to use, the Services or the Materials on it, even if we, any Provider or an authorized representative of us has been advised of the possibility of such damages. In no event will the Milu Parties’ total aggregate liability for all damages, losses, and causes of action, (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed $100. Some jurisdictions may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above exclusion may not apply to you.
Indemnity
You agree to indemnify, defend and hold the Milu Parties harmless from and against any and all claims, damages, losses, costs (including without limitation reasonable attorneys’ fees) or other expenses that arise directly or indirectly out of or from (i) your breach of these Terms, or (ii) your use of or other activities in connection with the Services.
Dispute Resolution and Arbitration
IMPORTANT NOTE: PLEASE READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES YOU AND MILU TO RESOLVE ALL DISPUTES BETWEEN US THROUGH BINDING INDIVIDUAL ARBITRATION AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND WE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION.
Governing Law and Venue. These Terms and your use of the Services are governed by the laws of the State of New York, without giving effect to the principles of conflict of laws. Subject to the requirement to arbitrate set forth in this section, exclusive jurisdiction for all disputes that do not require arbitration will be the state and federal courts located in New York, New York, and you consent to the jurisdiction of those courts.
Informal Dispute Resolution. You agree to first attempt to resolve any dispute, claim or controversy (whether involving contract, tort, equitable, statutory, or any other legal theory) with any of us arising out of or relating to these Terms or the Application (“Dispute”) informally by contacting legal@miluhealth.com with a description of the Dispute. If we cannot resolve your Dispute informally within 30 days, you and we each agree to a dispute resolution process requiring individual arbitration as set forth in this section.
AGREEMENT TO ARBITRATE. You agree that any Disputes that you and we are unable to resolve informally will be settled by binding arbitration, except that each party retains the right: (a) to bring an individual action in small claims court and (b) to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights (the action described in the foregoing clause (b), an “IP Protection Action”). You will also have the right to litigate any other Dispute if you provide us with written notice to opt out of arbitration (“Arbitration Opt-out Notice”) by email at legal@miluhealth.com or by regular mail to the address set forth in the “Contact Us” section below within 30 days following the date you first accept these Terms, or if you have not registered for an account, then within 30 days following the date you first use our Services. If you don’t provide us with an Arbitration Opt-out Notice within the 30-day period, you will be deemed to have knowingly and intentionally waived your right to litigate any Dispute except as expressly set forth in clauses (a) and (b) above. Unless you timely provide us with an Arbitration Opt-out Notice, you acknowledge and agree that you and we are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. If a decision is issued stating that applicable law precludes enforcement of any limitations set forth in this Agreement to Arbitrate section on the right to arbitrate claims on a class or representative basis, or as part of a consolidated proceeding, as to a given claim for relief, then that claim (and only that claim) must be severed from the arbitration. All other claims will be arbitrated.
Arbitration Rules. The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the “AAA Rules”) then in effect, except as modified by this “Governing Law; Dispute Resolution; Arbitration” section. (The AAA Rules are available at https://www.adr.org/Rules.) The Federal Arbitration Act will govern the interpretation and enforcement of this section.
Arbitration Process. A Party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. AAA provides a general form for a Demand for Arbitration and a separate form for Demand for Arbitration for California residents. The arbitrator will be either a retired judge or an attorney licensed to practice law and will be selected by the parties from the AAA’s roster of arbitrators. If the parties are unable to agree upon an arbitrator within seven days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules.
Arbitration Location and Procedure. Unless you agree with us otherwise, the arbitration will be conducted in in New York, New York. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of the documents that are submitted to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.
Arbitrator’s Decision. The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator’s award of damages must be consistent with the terms of the “Limitation of Liability” section above as to the types and amounts of damages for which a party may be held liable. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant’s individual claim. If you prevail in arbitration you will be entitled to an award of attorneys’ fees and expenses to the extent provided under applicable law. We will not seek, and hereby waive all rights we may have under applicable law to recover, attorneys’ fees and expenses if we prevail in arbitration.
Fees. Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules.
Changes. Notwithstanding anything to the contrary in these Terms, if we change this “Dispute Resolution” section after the date you accepted these Terms or access our Services, you may reject any such change by sending us written notice (including by email to legal@miluhealth.com) within 30 days of the date such change became effective, as indicated in the “Effective Date” listed at the beginning of these Terms or in the date of our email to you notifying you of such change. By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and us in accordance with the provisions of this “Dispute Resolution” section as of the date you accepted these Terms or accessed the Services.
No Class Actions. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and we agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.
Limitation on Time to Bring Claims. ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS MUST BE COMMENCED WITHIN ONE YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
Geographical Restrictions
Milu makes no representation that all products, services and/or material described on or through the Services are appropriate or available for use in locations outside the United States or all states and territories within the United States.
Owner
The Services are provided by, and you are thereby contracting with:
Milu Health, Inc.
135 W 50th St, Suite 200,
New York, NY 10020
USA
To contact us with questions or concerns about these Terms, please contact us using the information provided below under “Contact Us”.
Other
If any provision of these Terms is unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and enforced to the fullest extent permitted by applicable law, and shall not affect the validity and enforceability of any other provisions. We may assign these Terms, in whole or in part, at any time with or without notice to you. You may not assign these Terms or assign, sublicense or otherwise transfer your rights, if any, to access or use any of the Services or Materials, and any attempt by you to do so is void. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. A waiver will only be binding on us if it is in a written document signed by us. These Terms constitute the entire agreement between you and us with respect to the Services and Materials. Both you and we warrant to each other that, in entering into these Terms, neither you nor we have relied on or will have any right or remedy based upon any statement, representation, warranty, or assurance other than those expressly stated in these Terms. The preceding sentence will not limit or exclude any liability that cannot be limited or excluded under applicable law. No one other than you and us, or our successors and assigns, will have any right to enforce any of these Terms. Neither these Terms nor your use of the Services or Material creates partnership, joint venture, employment, or other agency relationships between us. You may not enter into any contract on our behalf or bind us in any way.
Contact Us
If you have questions or concerns about these Terms, or would like to report a violation, see the below contact options:
You may contact us by mail at:
Milu Health, Inc.
135 West 50th Street
New York, NY, 10020
You may email us at support@miluhealth.com.
